The company communicated AHEAD of time during my shipping process and answered my questions right away. They were up front about the length of time for shipping and my order ended up arriving two weeks ahead of the "let us know" deadline they gave me! For the price, product, and customer service, my mind is blown. This is not something you can get state-side currently! I am very grateful to be able to take care of my pet the way he needs without robbing my budget in other areas. Local options would not be sustainable for us!